DIGI's problem is called Telefónica, and also PSOE
DIGI grows in customers but Telefónica's mobile network fails: dropped calls, failed connections, and pathetic 4G speeds. Is the savings worth it? Analysis of
English · Original discussion in Spanish · Published
DIGI: low-cost that gains customers but loses mobile users
DIGI keeps attracting customers en masse, but it's starting to have trouble retaining them. The reason isn't price, but Telefónica's mobile network, which offers terrible quality to users of the Romanian operator. Dropped calls, ridiculous 4G speeds, and calls that don't connect are the norm, according to multiple reports.
Telefónica's network, the Achilles heel
DIGI uses Movistar's mobile network, but Telefónica gives very low priority to the MVNO's customers. The result is an unstable service: failing VoIP calls, VoLTE and VoWiFi that don't work on many devices, and coverage that degrades during peak hours. One user describes how in central Madrid, a company tried DIGI and after three months left in a hurry due to financial losses.
Own fiber, borrowed mobile
DIGI's fiber, on the other hand, receives unanimous praise: it's the most advanced in Spain, with its own network and unbeatable rates. The pack of fiber + two mobiles for 20 euros is an unstoppable draw. But the fine print is in mobile telephony: without its own network, quality depends on Telefónica's goodwill, which doesn't seem willing to pamper a low-cost competitor. DIGI has started deploying its own antennas (700 out of 10,000 planned), but it will take time to cover the entire territory.
The shadow of PSOE and conspiracies
Some analyses suggest that Telefónica, indirectly controlled by PSOE, deliberately harms MVNOs that don't align with the establishment. The irony of having a partner that provides the infrastructure and is controlled by a political party doesn't escape anyone. Meanwhile, users seek alternatives like O2, Simyo, or Orange, even if they pay more.
DIGI has proven that low-cost works in fiber, but in mobile the model suffers. The question is whether its own network will arrive in time to retain customers leaving in frustration. Or if, as some suspect, Telefónica will keep throwing wrenches in the works.
Related debates in the forum
DIGI keeps attracting customers en masse, but it's starting to have trouble retaining them. The reason isn't price, but Telefónica's mobile network, which offers terrible quality to users of the Romanian operator. Dropped calls, ridiculous 4G speeds, and calls that don't connect are the norm, according to multiple reports.
Telefónica's network, the Achilles heel
DIGI uses Movistar's mobile network, but Telefónica gives very low priority to the MVNO's customers. The result is an unstable service: failing VoIP calls, VoLTE and VoWiFi that don't work on many devices, and coverage that degrades during peak hours. One user describes how in central Madrid, a company tried DIGI and after three months left in a hurry due to financial losses.
Own fiber, borrowed mobile
DIGI's fiber, on the other hand, receives unanimous praise: it's the most advanced in Spain, with its own network and unbeatable rates. The pack of fiber + two mobiles for 20 euros is an unstoppable draw. But the fine print is in mobile telephony: without its own network, quality depends on Telefónica's goodwill, which doesn't seem willing to pamper a low-cost competitor. DIGI has started deploying its own antennas (700 out of 10,000 planned), but it will take time to cover the entire territory.
The shadow of PSOE and conspiracies
Some analyses suggest that Telefónica, indirectly controlled by PSOE, deliberately harms MVNOs that don't align with the establishment. The irony of having a partner that provides the infrastructure and is controlled by a political party doesn't escape anyone. Meanwhile, users seek alternatives like O2, Simyo, or Orange, even if they pay more.
DIGI has proven that low-cost works in fiber, but in mobile the model suffers. The question is whether its own network will arrive in time to retain customers leaving in frustration. Or if, as some suspect, Telefónica will keep throwing wrenches in the works.
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Summary of a discussion on Burbuja.info - Foro de economía, actualidad y política., translated from Spanish and reviewed before publication. Read the full discussion (38 replies).
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