Amazon Spain Salaries, Video Call Redundancies, and India Shift

What is happening to Amazon's office jobs in Spain? An ex-employee from the refunds department, with nearly five years of experience, describes salaries between 24,000 and 34,000 euros gross, strict productivity controls, and a redundancy communicated via video call. Salaries and conditions in Amazon Spain offices

The tech employee paradise has fine print. In the refunds department, the salary range was between 24,000 and 34,000 euros gross annually in 12 payments. Entry required a university degree, very high English, Office skills, quick thinking, two interviews on skills and work situations, and an English test. All work was remote, though many visited the office once a week for socializing. Quantity and quality controls were “strict.”

The redundancy via video call

Months earlier, employees had received the email announcing the file. On the last day, one of Amazon’s managers in Barcelona cried to communicate what everyone knew: the department was being liquidated. The exodus was so great that no direct manager was left to face the music; the official announcement came via video call. The company, in case anyone had doubts, continued to register profits of 77 billion euros. Too little blood, one might say.

The silent relocation: from Europe to India (and now the Philippines)

The programs the team worked with were created by Central European employees, who were fired a few years later. Then, Spanish and Southern European workers were hired alongside some Indians. The next stage, according to those observing the process from within, involves relocating from India to the Philippines and Vietnam, with AI as the textbook explanation. Meanwhile, Amazon Spain’s office job offer has been reduced almost entirely to warehouse logistics and pure IT. Amazon’s biggest business is not the store, but AWS; logistics, explains the ex-employee, serves more to advertise the brand than to generate margins.

When service suffers

The shopping experience is also affected. A customer recounts how a 75-inch Xiaomi TV, paid for with installation service, did not arrive on the agreed date; it was rescheduled for two weeks later with an automated call that offered no option to cancel. The 750 euros refund only arrived after persistent insistence. In seller support, the reported pattern is similar: responses that seem bot-generated, broken links, tickets closed without resolution. And on pricing, the comparison hurts: the same item appeared for 41 euros on Amazon and 19 euros on Temu.

Two readings for the same phenomenon

Some argue this is simple capitalist logic: if someone does the same work for half the salary, the expensive job has numbered days. Others see labor dumping that, besides decimating staff, ends up degrading customer service. The ex-employee acknowledges there is also fraud by buyers and that seller policies change every month, but the direction of travel is clear: downwards in costs, and outwards in territory.

Meanwhile, the giant bills 77 billion euros, the customer waits two weeks for their TV, and the employee who cried on the video call was not on the payroll. The official story speaks of efficiency; the facts speak of substitution. It may just be a matter of time before the next farewell meeting is held in Hindi.