Spain's €2.50 mobile plans clash with unauthorized €22 hikes

Debate on cheap Spanish mobile tariffs: €2.50 monthly vs. a disputed price hike to €22 imposed without written notice.

English · Original discussion in Spanish · Published

Spain's €2.50 mobile plans clash with unauthorized €22 hikes
From €3.50 to €22: The tariff increase nobody signed

How much should a mobile line cost if it’s only used for four calls and receiving verification codes? According to a forum user, the sensible answer is around €2.50. However, a Simyo customer reported receiving a different response by phone: an increase from €3.50 to €22 euros, effective "from tonight," justified by vague maintenance costs. No prior letter. Nothing in writing. Just a voice on the other end.

The case revealed two things simultaneously. First, the low-cost mobile market still offers very cheap options for those who don't need data: **tariffs of €2.50 per month** including 120 minutes and 100 MB that cannot be removed, according to one participant. Second, the operator's fine print and sales calls are entirely different beasts. The affected user summarized it with a rule many share: over the phone, the only thing you say is "no."

What does a no-data mobile-only plan cost?

The range discussed is narrow and cheap. Simyo maintains a **€2.50 per month** plan with 120 call minutes and 100 MB of data that the customer cannot eliminate, according to a forum member. Masmóvil appears at €4.90. Digi offers lines for €5. Some users claim they have been with Simyo for five or six years paying €5 for 8 GB and unlimited calls, accumulating gigabytes and extras during summer and Christmas that go unused because Wi-Fi handles the traffic.

The practical conclusion drawn from the debate is uncomfortable for telecom narratives: **for residual use, prices haven't risen; they have fallen**. The problem isn't the offer. It's the method used to try and sell it to you.

The call that raises the rate and the salesman who trinc up

Here lies the most worrying detail. The classic scam sequence, described plainly by several participants: first, someone calls announcing a brutal and non-negotiable price hike; half an hour later, *coincidentally*, a salesperson calls with a great offer. The anger from the first blow does the work for the second. Some argue that the increase to €22 is directly impossible because **the operator's maximum tariff is around €20** with unlimited calls and 300 GB. If true, the number given by phone doesn't exist in any catalog.

The repeated recommendation: log into the operator's website and configure your plan yourself. Three minutes. Don't talk to anyone. And if the bill arrives with the increase, port your number and move on.

The OCU complaint file and consumer rights

Another option offered to the client was registering as a complainant with the OCU (Spanish Consumers' Organization), according to their account. The explanation given by phone: they monitor calls, and failing to notify customers of these changes results in sanctions. To the affected user, this sounded like a pretext to extract a "yes" for unclear purposes. The rule remains: **do not accept anything over the phone, demand written communication, and wait for the bill**. If the charge appears, the decision is no longer a discussion—it's a portability request.

Porting without balance and SMS blockers

A technical detail that ruins number portability: some operators require replying to an SMS to start the process, but if the number has no balance, there can be no reply. At Suop, according to a user, the process is done via web, the SIM arrives by courier, and activation completes in two days. At Pepephone, however, the SMS was mandatory according to the same report. For those keeping an old number without topping up, this nuance decides everything.

In the end, the initial question remains unanswered: the cheapest tariff exists and is around €2.50, based on data provided in the thread. What has no price is the peace of mind knowing they won't change it over the phone on any random night.

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Summary of a discussion on Burbuja.info - Foro de economía, actualidad y política., translated from Spanish and reviewed before publication. Read the full discussion (23 replies).

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