EcoScooting marks lost AliExpress package as delivered
User reports EcoScooting certified a lost AliExpress package as delivered using wrong ID, then found it nine days later.
English · Original discussion in Spanish · Published
EcoScooting marks lost package as delivered with wrong ID
An AliExpress order goes out for delivery on October 1. Nine days later, the buyer is still at home without anything. In between, the last-mile company sends an email admitting the package is lost and accepting responsibility. Hours later, another notification: delivered. And the ID number on the proof of delivery is not theirs. The affected person describes this with a mix of anger and bewilderment.
This case is not an isolated accident by a clumsy company. It is a snapshot of a delivery model built on scooters, gym bags, and poverty wages, where packages become bargaining chips between platforms, self-employed couriers, and pickup points charging pennies per item. EcoScooting, the firm AliExpress imposes in more areas, has average Google Maps ratings that the user describes as "a pavor movie": the best-rated location does not exceed 1.3 out of 5.
What is EcoScooting and why it appears in your AliExpress order
EcoScooting is the Spanish arm of Alibaba's last-mile logistics, integrated into the Cainiao ecosystem. In practice, the buyer does not choose: when the package arrives in Spain, AliExpress assigns the company based on the zone. That is where the lottery begins. Until recently, GLS, CTT, or Correos handled deliveries in many provinces. Since October 1, according to the user's account, AliExpress withdrew services from all other carriers in their area and granted exclusivity to EcoScooting. The problem: no drivers were hired for that area until the 8th.
The result is a package that lands at the airport on day 1 and sits idle for a whole week. No one moves it. No one notifies anyone. Meanwhile, the buyer receives emails at odd hours and a delivery notice that never materializes. "I was one of the first victims," they summarize.
Home delivery dependent on WhatsApp and a beer
Experience with EcoScooting varies so much that the service seems like a different company depending on the zip code. Some describe flawless deliveries: the courier is a neighbor, notifies via WhatsApp, meets at a bar, and hands over the package over beers. "For God's sake, don't ever stop doing this, otherwise we are doomed," writes someone giving it 5 out of 5. At the other extreme, some have gone months without receiving anything, accumulating emails saying the courier passed by and no one answered, when the recipient was home.
Between these two poles lies a constellation of makeshift solutions. Couriers leaving packages in distant shops and marking them "absent." Couriers taking them to their own homes and inviting customers to pick them up on weekends. Couriers throwing packages over fences without calling first. And a recurring complaint: email notifications offering pickup point selection do not reach everyone. When they do, they work. When they don't, buyers discover their package has been stuck in administrative limbo for days with no information.
The real economics of the last mile: 30 cents per package
The business does not survive on good intentions. A user in the discussion proposes a hypothetical tariff example: couriers would be paid around €0.30 for home delivery and €0.20 for drop-off at a pickup point. If the courier convinces the customer to collect the order themselves, they pocket the difference. The pickup point, meanwhile, earns a pittance for acting as a warehouse. With such margins, service quality depends not on the company, but on the willingness of the worker on shift. And whether it is worth climbing to a fourth floor.
That is why the courier's profile matters more than the company logo. Some take the job seriously, live nearby, and even open their homes outside hours for pickups. Others arrive with a khaki green bag, a Glovo backpack, or a giant debris sack. And some simply do not exist: the company certifies delivery without anyone having seen the package.
Delivery certification that fails an ID check
The case opening this issue has a nearly bureaucratic twist. EcoScooting acknowledges in writing that the package is lost and declares itself responsible. The buyer opens claims with AliExpress through two channels, with the store and with the platform. Then comes the delivery notification. With an ID number that is not theirs. With that certification in hand, refunds become complicated: the platform has a document stating the package was delivered. The buyer has their word and a previous email saying the opposite.
Nine days after the loss, the package appears. Someone delivers it. There is no official explanation of its journey. The case closes, but leaves an uncomfortable question: how many orders get lost along the way without enough fuss being made to find them?
The discussion gets stuck right there. Whether the problem is EcoScooting, AliExpress imposing it exclusively, or a delivery model paying 30 cents per door and then surprised no one rings the bell. The package arrived. The system, meanwhile, continues working exactly the same.
An AliExpress order goes out for delivery on October 1. Nine days later, the buyer is still at home without anything. In between, the last-mile company sends an email admitting the package is lost and accepting responsibility. Hours later, another notification: delivered. And the ID number on the proof of delivery is not theirs. The affected person describes this with a mix of anger and bewilderment.
This case is not an isolated accident by a clumsy company. It is a snapshot of a delivery model built on scooters, gym bags, and poverty wages, where packages become bargaining chips between platforms, self-employed couriers, and pickup points charging pennies per item. EcoScooting, the firm AliExpress imposes in more areas, has average Google Maps ratings that the user describes as "a pavor movie": the best-rated location does not exceed 1.3 out of 5.
What is EcoScooting and why it appears in your AliExpress order
EcoScooting is the Spanish arm of Alibaba's last-mile logistics, integrated into the Cainiao ecosystem. In practice, the buyer does not choose: when the package arrives in Spain, AliExpress assigns the company based on the zone. That is where the lottery begins. Until recently, GLS, CTT, or Correos handled deliveries in many provinces. Since October 1, according to the user's account, AliExpress withdrew services from all other carriers in their area and granted exclusivity to EcoScooting. The problem: no drivers were hired for that area until the 8th.
The result is a package that lands at the airport on day 1 and sits idle for a whole week. No one moves it. No one notifies anyone. Meanwhile, the buyer receives emails at odd hours and a delivery notice that never materializes. "I was one of the first victims," they summarize.
Home delivery dependent on WhatsApp and a beer
Experience with EcoScooting varies so much that the service seems like a different company depending on the zip code. Some describe flawless deliveries: the courier is a neighbor, notifies via WhatsApp, meets at a bar, and hands over the package over beers. "For God's sake, don't ever stop doing this, otherwise we are doomed," writes someone giving it 5 out of 5. At the other extreme, some have gone months without receiving anything, accumulating emails saying the courier passed by and no one answered, when the recipient was home.
Between these two poles lies a constellation of makeshift solutions. Couriers leaving packages in distant shops and marking them "absent." Couriers taking them to their own homes and inviting customers to pick them up on weekends. Couriers throwing packages over fences without calling first. And a recurring complaint: email notifications offering pickup point selection do not reach everyone. When they do, they work. When they don't, buyers discover their package has been stuck in administrative limbo for days with no information.
The real economics of the last mile: 30 cents per package
The business does not survive on good intentions. A user in the discussion proposes a hypothetical tariff example: couriers would be paid around €0.30 for home delivery and €0.20 for drop-off at a pickup point. If the courier convinces the customer to collect the order themselves, they pocket the difference. The pickup point, meanwhile, earns a pittance for acting as a warehouse. With such margins, service quality depends not on the company, but on the willingness of the worker on shift. And whether it is worth climbing to a fourth floor.
That is why the courier's profile matters more than the company logo. Some take the job seriously, live nearby, and even open their homes outside hours for pickups. Others arrive with a khaki green bag, a Glovo backpack, or a giant debris sack. And some simply do not exist: the company certifies delivery without anyone having seen the package.
Delivery certification that fails an ID check
The case opening this issue has a nearly bureaucratic twist. EcoScooting acknowledges in writing that the package is lost and declares itself responsible. The buyer opens claims with AliExpress through two channels, with the store and with the platform. Then comes the delivery notification. With an ID number that is not theirs. With that certification in hand, refunds become complicated: the platform has a document stating the package was delivered. The buyer has their word and a previous email saying the opposite.
Nine days after the loss, the package appears. Someone delivers it. There is no official explanation of its journey. The case closes, but leaves an uncomfortable question: how many orders get lost along the way without enough fuss being made to find them?
The discussion gets stuck right there. Whether the problem is EcoScooting, AliExpress imposing it exclusively, or a delivery model paying 30 cents per door and then surprised no one rings the bell. The package arrived. The system, meanwhile, continues working exactly the same.
Summary of a discussion on Burbuja.info - Foro de economía, actualidad y política., translated from Spanish and reviewed before publication. Read the full discussion (161 replies).
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