Carlos, the worst IT guy: 80 euros just to restart a router
The Carlos case exposes incompetence in tech support: 80 euros for restarting a router and comparisons with the Spectrum.
English · Original discussion in Spanish · Published
Carlos, the worst IT guy: when the diagnosis is 'restart the router'
Eighty bucks to watch a technician press the restart button. It's not an urban legend: that's what a certain Carlos charges, according to several sources. The comparison with a neighbor with Down syndrome who wrecked floppy drives by jamming disks in crooked — and still had better instincts — says it all.
The Spectrum doesn't work, but the technician still bills you
The Spectrum metaphor (the legendary 80s computer) hides an uncomfortable truth: everyday tech support has hit rock bottom. A thread worth reading details how the man in question, once out of his depth, starts deleting his own messages to cover his tracks. As if wiping the history would fix the operating system.
The anecdote about the neighbor with a disability who put his floppies in backwards isn't a cheap joke: it underlines that Carlos's incompetence needs no exaggeration. The neighbor at least had a method — wrong, but consistent —; Carlos, according to the accounts, just does a "report and ignore" when things go sideways.
The hidden cost of botched tech work
Beyond the joke, the case reveals a hole in the sector's technical training. If a private individual who physically inserts disks backwards turns out to be more predictable than a professional charging 80 euros to restart a router, something is rotten in the computer repair market. The question left hanging: how many Carloses are roaming around small businesses with nobody keeping an eye on them?
Related discussions on the forum
Eighty bucks to watch a technician press the restart button. It's not an urban legend: that's what a certain Carlos charges, according to several sources. The comparison with a neighbor with Down syndrome who wrecked floppy drives by jamming disks in crooked — and still had better instincts — says it all.
The Spectrum doesn't work, but the technician still bills you
The Spectrum metaphor (the legendary 80s computer) hides an uncomfortable truth: everyday tech support has hit rock bottom. A thread worth reading details how the man in question, once out of his depth, starts deleting his own messages to cover his tracks. As if wiping the history would fix the operating system.
The anecdote about the neighbor with a disability who put his floppies in backwards isn't a cheap joke: it underlines that Carlos's incompetence needs no exaggeration. The neighbor at least had a method — wrong, but consistent —; Carlos, according to the accounts, just does a "report and ignore" when things go sideways.
The hidden cost of botched tech work
Beyond the joke, the case reveals a hole in the sector's technical training. If a private individual who physically inserts disks backwards turns out to be more predictable than a professional charging 80 euros to restart a router, something is rotten in the computer repair market. The question left hanging: how many Carloses are roaming around small businesses with nobody keeping an eye on them?
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Summary of a discussion on Burbuja.info - Foro de economía, actualidad y política., translated from Spanish and reviewed before publication. Read the full discussion (13 replies).
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